AVP, Lead Solutions Architect (Technology Solutions)
Genpact Nov 2023 - PresentI lead solution architecture on complex transformation deals and own it end-to-end: scope, operating and delivery model, transition, technical architecture, and the commercials underneath. Clients run across automotive financial services, insurance and reinsurance, banking, private equity, energy, life sciences, and beverage manufacturing.
Selected highlights
- Designed and delivered agentic AI solutions for client engagements (client-anonymized): a multi-agent ticket-analysis system that scores operational tickets for automation potential, built as a Claude-native orchestrator with specialist scoring, synthesis and proposal agents and swappable domain packs (end-user computing, application development, cloud infrastructure), behind a strict data-handling boundary; plus an agentic bid-and-pursuit workspace that runs the whole solicitation lifecycle: requirement intake and a compliance matrix, win-theme development, evidence-grounded drafting from a curated knowledge base, red-team evaluator review, and the final response pack, covering both inbound RFPs/RFIs and proactive renewals and expansions. Earlier iterations ran on Copilot Studio and Power Automate.
- Designed enterprise managed-services and application-support solutions covering AMS, ITSM, platform management, service lifecycle, modernisation, and governance.
- Contributed to GCC/BOT and vendor-consolidation models, working across service-tower design, hub strategy, and transition planning.
- Built solution narratives and reference architectures for ServiceNow-centric service management, SIAM, DevSecOps, cloud operations and others.