AVP, Lead Solutions Architect (Technology Solutions)
Genpact
Nov 2023 - Present
I lead solution architecture on complex transformation deals and own the whole shape of them: scope, operating and delivery model, transition, technical architecture, and the commercials underneath. Clients run across automotive financial services, insurance and reinsurance, banking, private equity, energy, life sciences, and beverage manufacturing.
- Designed and delivered agentic AI solutions for client engagements on Copilot Studio and Power Automate (client-anonymized): a multi-agent ticket-analysis system with an orchestrator and a data agent separated by a data-handling boundary, plus an agent that drafts responses to client RFPs and RFIs from a curated knowledge base.
- Designed enterprise managed-services and application-support solutions covering AMS, ITSM, platform management, service lifecycle, modernisation, and governance.
- Shaped GCC/BOT and vendor-consolidation models, owning workstreams from service-tower design and hub strategy through to transition planning.
- Built solution narratives and reference architectures for ServiceNow-centric service management, SIAM, DevSecOps, and cloud operations.
Global Solutions Architect and Technology Leader (Associate Director)
Kyndryl
Aug 2021 - Oct 2023
Led architecture and technical delivery for cloud automation and platform engineering, combining hands-on work with leading a global team.
- Architected IaC and GitOps automation across Azure and hybrid cloud, integrating Terraform, Ansible, HashiCorp Vault, and CI/CD pipelines.
- Delivered a VMware Tanzu container proof of technology for a Swiss manufacturer, end to end from presales through to implementation.
- Led private cloud architecture for a major UK bank under heavy regulatory and governance constraints, over a two-year on-site engagement.
- Set technical direction and ran delivery for global teams, keeping quality, automation, and stakeholder alignment on track.
Team Lead, Senior Cloud Consultant and Technical Leader
IBM
Apr 2007 - Aug 2021
Fourteen years across technical leadership, cloud consulting, solution architecture, and hands-on engineering on global client work. Grew from network and security engineering, through middleware administration, to leading cloud automation teams of 40+ people. Owned design reviews, presales support, costing methodology, hiring, and budgets, while staying close enough to the technology to unblock the team when it mattered.